Bose warranty = awesome/great customer service

A big part of the sound of Kül d’Sack (one of the bands I play in) is our Bose L1 paired with the Bose Tonematch mixer.

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The prebaked digital modeling settings for Shure microphones is just great on these Bose devices. The sound quality is uncannily good.

Unfortunately a few gigs back one of the channels on the mixer started exhibiting some static noise. I thought it might have been one of the guitar rigs but over a few weeks the channel noise made it clear that the issue was inside the mixer.

I called Bose, explained the problem and within 90 seconds the customer service rep said he wanted to send me a new unit. I was worried about having to pack mine up and have it repaired. A new unit is much better.

Super-pleased about this whole process and it’s a joy that something that works and sounds so good also has a good company standing behind their product.