A big part of the sound of Kül d’Sack (one of the bands I play in) is our Bose L1 paired with the Bose Tonematch mixer.
The prebaked digital modeling settings for Shure microphones is just great on these Bose devices. The sound quality is uncannily good.
Unfortunately a few gigs back one of the channels on the mixer started exhibiting some static noise. I thought it might have been one of the guitar rigs but over a few weeks the channel noise made it clear that the issue was inside the mixer.
I called Bose, explained the problem and within 90 seconds the customer service rep said he wanted to send me a new unit. I was worried about having to pack mine up and have it repaired. A new unit is much better.
Super-pleased about this whole process and it’s a joy that something that works and sounds so good also has a good company standing behind their product.